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Safety and regularity of flights are the primary priorities of Sky Express. With the SKY GUARANT service you will receive compensation of 3,000 roubles in case of the flight departure delay. You can book the service at the time of flight booking on the web-site, via the Booking Centre or at Sky Express cash desks as well as from direct agents of the airline.
You will get compensation in the event that less than 7 days prior to the departure date the flight departure time changes by more than 3 hours as compared to the hour indicated on the passenger’s ticket. If you fly on such flight with the changed departure time, then you will receive the compensation without any additional request to the airline. If you deny the flight, no compensation shall be granted.
SKY GUARANT service cost: 300 RUB
Attention: Sky Express shall provide a complete set of services to passengers in case of flight cancellation/delay in compliance with the provisions of the law of the Russian Federation irrespective of the additional services paid. The SKY GUARANT service shall be selected and paid for by the passenger on a voluntary basis.
Any notifications on changes in the time of departure shall be sent by letter to the e-mail address or by SMS to the mobile phone number as indicated at the time of booking. The airline shall not be held liable for any misstated contact information. A notification shall be deemed to have been given if sent to the indicated contacts.
Terms of the Service and Compensation
Reservations and assistance +7 495 580 9360 (Russia), +7 812 600 3656 (St. Petersburg), Mobile (28 RUB/min) 0871 ext. 111© 2010 Sky Express all rights reserved