If you wish to wait for the departure in the business class lounge, to get priority check-in and to be transported to the aircraft across the airfield by a separate vehicle, you can book the BUSINESS FIRST service. Upon having paid for it, you will get VIP services at the airports of the following cities: Moscow, Saint Petersburg, Sochi, Krasnodar, Rostov-on-Don, Chelyabinsk, and Murmansk. The service charge shall be included in the flight cost and marked in your Itinerary as paid.

You are welcome to arrive at the airport of departure not later than 40 minutes prior to the flight departure (but not earlier than 3 hours prior thereto) and to present your Itinerary at the check-in desk: waiting for the flight will become much more pleasant with the BUSINESS FIRST service.

BUSINESS FIRST service charge: see the table

Attention: No additional servicing shall be provided onboard the aircraft or included in the cost of the BUSINESS FIRST service.


BUSINESS FIRST service at departure includes   

Moscow

Saint Petersburg

Rostov-on-Don

Sochi

Krasnodar

Murmansk

Chelyabinsk

Service price1900
RUB
900
RUB
1500
RUB
1400
RUB

2200
RUB

900
RUB

1300
RUB

Services at the time of waiting in the business class lounge

Individual transportation of passengers from the airport building to the aircraft__

Passenger, baggage and hand baggage check-in

*

*

Passing through special inspection in a separate lounge

_

_

Baggage loading and transportation to the aircraft

Communication services, Internet at the time of waiting in the business class lounge

__

_

_

Providing print publications and recent press

_

Buffet with snacks, hot and cooling beverages

_

Escorting passengers to the aircraft__

_

Information on flight departure (arrival)


*priority check-in at the common check-in desk

Terms of Refund in Case of Service Cancellation

1. In case of the passenger’s involuntary service cancellation as well as in case of the Airline’s failure to provide the booked and paid service, the payment shall be refunded in full, without any penalties being deducted provided that the passenger confirms documentarily the service having been booked and paid.

2. In case of voluntary service cancellation, if there are more than 24 hours before the scheduled flight departure, the payment shall be refunded at the rate of 100% of the service cost with a Refund Fee being levied. If there are less than 24 hours before the scheduled flight departure, a penalty at the rate of 25% of the service cost shall be deducted with a Refund Fee being levied.

A refund fee shall amount to RUB 100.


Reservations and assistance +7 495 580 9360 (Russia), +7 812 600 3656 (St. Petersburg), Mobile (28 RUB/min) 0871 ext. 111

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