CJSC Sky Express Rules for Air Carriage of Passengers and Baggage

1. Air Carriage Rules and Application thereof
2. References to Standards
3. Terms and Definitions
4. Charter Carriages
5. Compliance with Laws and Requirements of State Authorities
6. Application of Rules to Free Carriages
7. Air Carriage Contract
7.1. Air Carriage Contract
7.2. Passenger’s Notification to the Carrier of Air Carriage Contract Repudiation
8. Ticket
9. Rights of the Airline
10. Right to Deny Carriage
11. Passenger Code of Conduct
11.1. General Provisions
11.2. Passengers’ Rights and Obligations
11.3. Sanctions Applied in Case of Violation of the Rules
12. Tariffs and Charges
13. Booking and Sale of Air Carriage
13.1. Booking of Air Carriage
13.2. Requirements to Be Met When Booking the Flight
13.3. Methods and Terms of Payment for Booking
13.4. Rules for Payment via Payment Partner Network
13.5. Flight Payment via an Air Services Agency
13.6. Non-Receipt or Late Receipt of the Flight Payment
13.7. Changes and Penalties
13.8. Additional Services Available at the Booking Centre
13.9. Flight Cancellation
13.10. Information Security
14. Schedule
15. Passenger Carriage

15.1. Required Documents
15.2. In-Flight Service
15.3. Check-In
15.4. Flight Boarding
15.5. Terms of Carriage for Specific Categories of Passengers
16. Carriage of Baggage
16.1. Checked Baggage
16.2. Baggage Allowance
16.3. Unchecked Baggage
16.4. Excess Baggage
16.5. Carriage of Valuable Baggage
16.6. Carriage of Specific Categories of Baggage
16.7. Baggage Collection
16.8. Undocumented and Unclaimed Baggage
16.9. Baggage Irregularities
17. Pre-Flight Inspection of Passengers and Baggage
18. Liability of the Airline and the Passenger
18.1. General Provisions
18.2. Limitation of the Airline’s Liability
18.3. Procedure for Filing Demands, Complaints and Claims
18.4. Persons Authorized to File a Claim
18.5. Timeframes of Filing a Claim and Calculation Thereof
19. Liability Insurance
20. Amendments and Addenda
21. Compliance Control

1. Air Carriage Rules and Application Thereof

1.1 These Rules contain passenger and baggage carriage regulations for domestic and international air carriages accomplished by the Sky Express Closed Joint Stock Company and the procedure for application thereof and constitute an integral part of the Air Carriage Contract.

1.2 These Rules shall govern the procedure for Air Carriage of Passengers and Baggage by the Airline within the Russian Federation as well as outside it during the international air carriage (Passengers and Baggage) in compliance with the applicable conventions concerning international carriage by air, documents of the International Civil Aviation Association (ICAO) as well as effective international treaties and agreements of the Russian Federation. These Rules shall set out the rights, obligations and liability of the Airline and its Passengers and shall be binding thereon.

1.3 In case of Passenger Air Carriage, the tariff rates, rules and charges as of the time of Air Carriage booking shall apply, and in case of Baggage Air Carriage, those in effect on the service start date.

1.4 Tariff rates for the carriage of passengers and baggage shall be applied, and fixed fees shall be charged in compliance with the Airline Tariffs and Charges Application Terms.

1.5 Air carriage of explosives, weapons, ammunition, poisonous, inflammable, radioactive and other dangerous substances and objects as well as radio equipment shall be governed by provisions constituting an integral part of these Rules and by special instructions of the Ministry of Transport of the Russian Federation (MTRF).

1.6 Charter air carriage shall be carried out in compliance with these Rules and Contract of Aircraft Affreightment (Charter).

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2. References to Standards

These Rules have been drawn up in compliance with the requirements of the following regulatory legal acts:

Warsaw Convention for the Unification of Certain Rules Relating to International Carriage by Air, 1929.
- Hague Protocol (Protocol to Amend the Convention for the Unification of Certain Rules Relating to International Carriage by Air, 1955)
- Convention on International Civil Aviation (Chicago Convention, 1944)
- Convention on Damage Caused by Foreign Aircraft to Third Parties on the Surface, 1952.
- Convention on Offences and Certain Other Acts Committed on Board Aircraft (Tokyo, 1963)
- Convention for the Suppression of Unlawful Seizure of Aircraft (Hague, 1970)
- Convention for the Suppression of Unlawful Acts against the Safety of Civil Aviation (Montreal, 1971)
- Protocol for the Suppression of Unlawful Acts of Violence at Airports Serving International Civil Aviation supplementing Convention for the Suppression of Unlawful Acts against the Safety of Civil Aviation made in Montreal on 23 September 1971 (Montreal, 1988)
- RF Law on Consumer Rights Protection No. 2300-1 dated 7.02.1992.
- Civil Code of the Russian Federation.
- Air Code of the Russian Federation.
- Guide to the Baggage Carriage on USSR Air Lines (RBP-85), MCA 1985 No. 82 of 28 June 2007
- Federal Aviation Rules: General Regulations on Air Carriage of Passengers, Baggage and Cargo and Requirements for Services to Passengers, Consignors and Consignees approved by Order of the Ministry of Transport of Russia No. 82 dated 28 June 2007.
- ICAO regulatory documents.
- Quality Assurance System for Carriage of and Services to Passengers by Air Transport (industry standards). Federal Aviation Service of Russia, 1996.

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3. Terms and Definitions

Air Service Agency is an agency authorized to sell air tickets for Airline flights on registered high-security forms of Transport Clearing House (TCH).

Property Irregularity Report (PIR) is a document executed by the Carrier in the presence of the Passenger (Recipient) immediately upon damage caused to baggage having been detected.

Airport is a complex of facilities including airfield, terminal and other facilities designed to receive and dispatch aircraft and maintain air traffic with the required equipment, aircraft personnel and other personnel for these purposes.
International Airport is an airport performing international air carriages where customs, border and quarantine control is ensured.

Airport (Point) of Departure is an airport (point) of dispatching passengers, baggage or cargo under an air carriage contract.

Airport (Point) of Destination is an airport (point) whereto the passenger, baggage or cargo shall be delivered under an air carriage contract;

Baggage means Passenger’s personal property to be carried by an aircraft under an air carriage contract. The term “Baggage” shall imply both Checked and Unchecked Baggage.

Baggage Tag is a document issued by the Airline to identify checked Baggage; a part of the Baggage tag shall be attached by the Airline to each item of the checked Baggage, the other portion shall be given to the Passenger.
Unclaimed Baggage means Baggage that has arrived at the airport (point) of destination identified on the baggage tag and that remained unclaimed by the Passenger.

Aircraft Baggage & Cargo Compartment is the space delineated by the ceiling, floor and partition and used to carry Baggage and cargo.

Undocumented Baggage means Baggage missing a Baggage Tag and having an unidentified owner.

Ticket is a carriage document to evidence the Air Carriage Contract between CJSC Sky Express and the Passenger executed in one of the forms indicated below:
- electronic ticket, i.e. a document (Itinerary) containing information on passenger or baggage carriage by air in the form of a digital record of the CJSC Sky Express database located in the inventory centre of the automated booking system;
- ticket issued on a registered high-security form (RHSF).

Registered high-security form (RHSF) is a standard blank form of a carriage document (ticket, baggage receipt, excess baggage payment receipt, MCO) duly approved and registered and having a unique number in compliance with the RHSF numbering system. A completed RHSF shall be obligatorily stamped by the agency (validator) that has documented the carriage.

Domestic air carriage is an air service whereby a point of departure, a point of destination and all points of landing are located within the Russian Federation.

Air carriage means carriage of the Passenger and (or) Baggage by air performed by the Airline under the Air Carriage Contract terms and conditions.

Damage means categories of harm provided for by the applicable Russian Federation laws and arising during the Baggage carriage by air.

Group (of passengers) is a group of passengers on the same flight who simultaneously produce their baggage for check-in provided that they are relatives (to be supported by documents), or who have notified the Airline that they travel as a Group at the time of booking.

Deported Passenger is the passenger who has been legally admitted to the country by its authorities or who has illegally arrived to the country and in the course of time has been ordered by the government authorities to leave the country.

Air Carriage Contract (Contract) is a public contract for Air Carriage services concluded between the Airline and the Passenger on the terms set forth in these Rules. The Contract shall be deemed to be concluded immediately upon the Passenger’s duly and timely payment for the Flight/booking and shall be in effect until the parties have discharged their obligations thereunder.

Contract of Aircraft Affreightment (Charter) is an agreement according to which one party (the Carrier) shall be obliged to provide the charterer for a fee with all or part of capacity of one or more aircraft to perform one or more flights.

Permissible Deviation from the Schedule is a time interval determined by the following formula: PD = (S + 180 minutes) – S where PD is permissible deviation from the schedule; S – scheduled time of aircraft departure.

Single Carriage means passenger and baggage carriage to the airport of destination whereto, under the passenger air carriage contract, the passenger and the baggage are to be delivered by several carriers under a single document of carriage or under supplementary carriage documents drawn up simultaneously therewith. It shall be regarded as a single carriage whether or not there was a transfer or layover.

Animals: in addition to the conventional interpretation, the notion of “animals” for the purpose of these Rules shall include the following: reptiles, birds, insects and fish.

Delay of Flight means departure of flight from the airport of departure in excess of the Permissible Deviation from the Schedule.
Closed Joint Stock Company Sky Express, or CJSC Sky Express (hereinafter referred to as the Airline) is a commercial entity set up pursuant to the laws of the Russian Federation and international treaties, with its key operations being air carriage of passengers, baggage, cargo and mail; an Air Operator Certificate holder.

Flight Booking (Reservation) means advance reservation of carriage capacities confirmed by an electronic record in the Airline Booking System that stores flight information and other Passenger details with a unique six-digit alphanumeric code. The Flight may be assigned either “Hold for Payment” or “Confirmed” status.

Checked Baggage is the Baggage accepted by the Airline in its custody for safe Air Carriage as confirmed by the Baggage Tag.
Airline web-site is a set of textual and graphic data posted by the Carrier for public access at a domain address http://www.skyexpress.ru.

Travel Information Manual (TIM) is a reference book containing state air carriage requirements to exit/ entry (transfer, transit, layover) from/to the country.

Statement of Damage is a document confirming the circumstances that may serve as the grounds for the Airline’s or passenger’s property liability.

Competent Authorities means the bodies which are, based on the powers granted thereto by the State, entrusted with carrying out authority and administration functions.

Route means Passenger route described as a sequence of airports in the Air Carriage Contract.

Itinerary shall be made on an A4 sheet of paper or on an RHSF blank form and issued to the passenger upon his (her) paying the full price of the air carriage, fees and special services inclusive, and it shall contain the carriage data and basic terms and conditions of the Air Carriage Contract. The Itinerary shall not be deemed as an RHSF document.

International Air Transport Association (IATA) is a non-governmental international organization elaborating the guidelines for tariff level, construction and application rules and unified general terms of carriage, in particular, passenger service standards.

International Civil Aviation Organization (ICAO) is an international intergovernmental organization (special institution created by UNO) regulating the issues of civil aviation operation, including the matters of the use of airspace, flight safety, etc. and developing the “Standards and Recommended Practices Concerning Organization of Civil Aviation Operation”.

International Veterinary Certificate is a document issued by a border veterinary checkpoint at the airport against the veterinary health certificate (Form 1 containing the information on vaccination, animal’s health condition and favourable sanitary and epidemiological situation in the region of residence) and a pet travel certificate issued by a Dog Breeders Club (Cat Breeders Club).

International Carriage of Passengers and Baggage means carriage whereby an airport (point) of departure and an airport (point) of destination, irrespective of whether there is a carriage layover, are located either in the territory of two states or within the same state in the event that provisions are made for a layover in the territory of another state.

International Carriage subject to the Warsaw Convention means carriage whereby a point of departure and a point of destination, irrespective of whether there is a layover, are located either in the territory of two States which have signed the Convention, or within the same State which has signed the Convention, in the event that provisions are made for a layover in the territory of another State which is even not a member-state of this Convention.

International Carriage subject to the Warsaw Convention as amended by the Hague Protocol means air carriage whereby a point of departure and a point of destination, irrespective of whether there is a layover, are located either in the territory of two States which have signed the Hague Protocol, or within the same State which has signed the Hague Protocol, in the event that provisions are made for a layover in the territory of another State which is even not a member-state of this Hague Protocol.

Any carriage performed without such layover between the two points located within the same country shall not be deemed as international in the context of the Warsaw Convention.

Unlawful Interference in Aviation Operations means unlawful actions (inaction) threatening the safety of aviation operations, which entailed human accidents, property damage, aircraft seizure or hijacking, or which posed a threat of occurrence of such consequences.

Unclaimed Baggage is Baggage that has arrived at the airport (point) of destination indicated on the Baggage Tag and has not been collected by the Passenger.

Unchecked Baggage is Passenger’s Baggage carried upon the Airline’s consent in the aircraft cabin and labelled with the “Cabin” tag.
Shortage of Baggage means damage to Baggage whereby the person concerned incurs losses as a result of the loss of some items or property from the Baggage.

Baggage Irregularity means any violations of the operation procedure established in air transportation (baggage misdirection, shortage in weight or number of items, damage, loss, incorrect completion of carriage documents), which entailed or might entail harmful consequences.

Unaccompanied Baggage is Baggage carried onboard an aircraft without the Passenger being present.
Delayed Baggage is non-delivery of the Baggage or a part thereof to the airport of destination within the timeframe specified by these Rules or within reasonable time limits.

Miscellaneous Charges Order (̀ÑÎ) is a document issued by the Airline or its agent and used to confirm the payment for additional services provided to the Passenger by the Airline.

Passenger is an individual who has concluded an Air Carriage Contract or booked an Air Carriage.

Banned Passenger is the passenger who has not been allowed to enter into the territory of a foreign state or the Russian Federation by the body vested with powers of government.

Airline Payment Partner (Partner) is an agency authorized by the Airline to accept cash payments in favour thereof, or an agency authorized by the Airline to conclude Air Carriage Contracts on behalf of the Airline.

Carriage Documents in case of Passenger and Baggage carriage: passenger ticket and baggage receipt, excess baggage payment receipt, Miscellaneous Charges Order.

Personal Customer Account (Personal Account) is a customer’s electronic account in the Airline database used to record the points scored by an Airline customer and to subsequently set them off against the complete or partial payment for Airline services.

Whenever the “Personal Account” service is used, the customer’s electronic account is credited for the number of points equal to the cash amount contributed by an Airline customer (less lump-sum charges for the “Personal Account” service as specified by these Rules). Here one Rouble is equal to one point.

Damage to Baggage is any harm caused to the Baggage whereby as a result of physical or chemical changes the Baggage value gets fully or partially depreciated, and the Baggage cannot be used to the full by the person concerned;
Flight (Booking) Confirmation means changing the Flight status in the booking system to “Confirmed”. The change shall be made as soon as the Airline receives information on payment under the Air Carriage Contract by one of the payment methods offered at the time of booking.

Boarding Pass is a document confirming that the passenger is admitted to carriage. The boarding pass shall display the following data: the passenger’s name and surname, flight number, points of departure and destination, flight departure date and time, boarding deadline, registration number, number of the seat in the cabin and the gate number.

Payment Document is a fiscal document (cash receipt, payment receipt or bank statement) executed in accordance with the applicable law and confirming payment for the Flight. Payment document is a proper document certifying that the Air Carriage Contract is concluded; it is obligatory to be issued in case of payment in cash for the Air Carriage Contract if an Itinerary is executed otherwise than on a registered high-security form.

Claim is a request for compensation of the damage, which has been caused to the passenger or baggage as a result of air carriage, executed in writing by a concerned person and presented to the Carrier.

Flight is a scheduled or unscheduled aircraft flight performed from the airport (point) of departure to the airport (point) of destination.

Charter Flight is an aircraft flight accomplished under the Charter Contract.

Excess Baggage is a part of the Baggage weight in excess of the Airline’s free Baggage allowance, or subject to obligatory payment irrespective of the above allowance.

Flight Connection means combination of the preceding flight arrival time and the next flight departure time so that the passenger could be in time for check-in and boarding for the next flight at the transit airport (airports) when the Passenger en-route of air carriage to the final destination makes one or more stopovers.

Customs Control Relating to International Air Carriage is a set of measures taken by the customs bodies in order to enforce the national law, including customs law, and international treaties of the state, with the customs bodies being entrusted with control over implementation thereof including, in particular, control over aircraft crossing the state border and cargo carried thereby as well as control of baggage and hand baggage, persons carried by the aircraft, foreign currency and currency valuables.

Tariff means an amount fixed in the established procedure and levied by the Airline for carriage of one Passenger or for carriage of Baggage mass or capacity unit, or from the point of departure to the point of destination on a specific route.

Loss of Baggage means non-arrival of the Baggage or any part thereof at the airport and recognition of loss by the Airline. The Baggage not found upon search within 21 days from the date following the day on which it was scheduled to arrive at the point of destination shall be deemed to be lost.

Complete Loss of Baggage is a situation whereby the Airline, upon the expiration of the time fixed for delivery, appears to be unable to deliver the Baggage accepted for carriage to an authorized person, whether or not it has occurred as a result of its actual loss, theft, misdirection or erroneous delivery at an intermediate airport.

Information and Booking Service (IBS) is an Airline department within the structure of the Customer Service Centre which provides information and reference services and performs carriage and service booking for the Airline flights.

Booking Centre (Call Centre) is an Airline department within the structure of the Customer Service Centre which provides information and reference services and performs carriage and service booking for the Airline flights.
Charter Carriage is a non-scheduled air carriage performed under the charter contract.

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4. Charter Carriages

4.1. Charter carriages shall be performed under the charter contract and in compliance with these Rules, unless otherwise provided for in the agreement between the Customer and the Airline.

4.2 The Passenger, by accepting the carriage terms set forth by the charter contract, irrespective of whether he is a direct party to such a contract or not, shall undertake to abide by all the terms of the agreement and (or) these Rules. The Customer of the charter carriage (agent) shall be bound to furnish to the Passenger complete and accurate information on terms and conditions of such carriage.

4.3 Baggage on charter flights shall be carried in compliance with these Rules, unless otherwise provided for in the agreement between the Charterer and the Airline.

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5. Compliance with Laws and Requirements of State Authorities

5.1. All rights and liabilities of the parties arising from the Air Carriage Contract shall be governed by the following documents:
• provisions of effective international treaties of the Russian Federation;
• conventions regulating international air carriages, ICAO documents as well as provisions of operating international treaties and agreements of the Russian Federation on air service;
• Air Code and other regulatory legal acts of the Russian Federation;
• these Rules;

5.2 If any provisions referred to in these Rules appear to conflict with any laws, enactments, regulations and directives of any public authorities of the Russian Federation that could not be altered by an agreement between the parties to the air carriage contract, such provisions shall remain in force and shall be deemed as a part of the contract of carriage to the extent they do not contravene the provisions of the above laws, enactments, regulations and directives.

5.3 With regard to international carriages, these Rules shall apply to the extent they do not contravene the international agreements of the Russian Federation on air service as well laws, enactments, regulations and directives of any public authorities of the country to/from or through the territory of which such carriages are performed.

5.4 If any provisions referred to in these Rules or in a carriage document appear to conflict with the laws of the relevant country provided that the former cannot be altered by an agreement between the parties to the air carriage contract, then such provisions shall remain in force and shall be deemed as a part of the contract of carriage only to the extent they do not contravene the provisions of the above laws. Invalidity of any of the provisions of these rules shall not invalidate any other provisions thereof.

5.5 With regard to international carriages, the carrier’s liability shall be regulated by conventions related to air carriages and ICAO documents, except those carriages which are not international as defined by these documents.

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6. Application of Rules to Free Carriages

6.1. These Rules shall apply to free of charge passenger and baggage carriage (in particular to the reduced-tariff passengers and Airline officers who are given a carriage discount at a rate of up to 100%), unless otherwise is expressly provided for by the appropriate Airline contracts, instructions and tariff application terms.

6.2 Liability of the Airline to Passengers shall at all events be governed by these Rules.

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7. Air Carriage Contract

7.1 Air Carriage Contract

7.1.1. Under the Contract of Passenger Air Carriage, the Airline shall carry the Passenger to the airport of destination, with a seat provided thereto onboard the aircraft accomplishing the flight specified in the Contract, and in case of Baggage Carriage by Air, the Baggage shall be carried to the airport of destination and delivered to the passenger or a person authorized to collect it.

7.1.2 The Air Carriage Contract shall be evidenced by a Ticket (electronic ticket or a ticket issued on a RHSF) as well as by other documents and information, which allow to reliably ascertain the fact of conclusion of the Air Carriage Contract. Should the information indicated on the Ticket conflict with the Airline database information, the latter shall prevail.

7.1.3 A Payment Document certifying that the payment for the Air Carriage has been effected shall serve as a payment confirmation.

7.1.4 The Passenger shall be bound to pay for the Air Carriage at a fixed tariff rate, and in the event that he/she checks in any Baggage in excess of the free Baggage allowance set by the Airline, the carriage of such excess Baggage shall also be payable.

7.1.5 An Air Carriage Contract shall be treated as a public agreement, and as a deed of adherence in terms of the method of its conclusion, and it requires that the Passenger should absolutely and unconditionally adhere thereto on the terms offered by the Airline.

7.1.6 The Air Carriage Contract shall be concluded immediately upon the proper and timely payment for the Air Carriage.

7.1.7. The Airline shall undertake to forward an Itinerary to the Passenger provided that the Passenger is technically capable of receiving the Itinerary via e-mail or by fax. A Ticket completed on a RHSF shall be handed over to the Passenger only subject to an additional request having been made at the time of booking. Issuance of a ticket completed on a RHSF shall be charged pursuant to the Airline tariff application terms. If the Passenger is technically incapable of receiving the Itinerary, it shall be issued to the Passenger at the airport of departure pursuant to the Rules for providing an “Itinerary Print Out” service.

7.1.8. The Passenger shall pay the cost of carriage within the timeframes specified by the Airline tariff application terms in force on the date of Booking, and in so doing he/she shall apply exactly the methods indicated by the Airline.

7.1.9. The Air Carriage Contract shall be valid until the Airline has discharged its obligations for air carriage of the Passenger and (or) Baggage on the route specified on the Ticket, provided that the Passenger’s obligations are duly discharged.

7.1.10. Pursuant to Order of the Ministry of Transport of Russia No.13 of November 8, 2006, the Passenger shall keep an Itinerary or a Ticket completed on a RHSF.

7.1.11. Prior to the conclusion of the Air Carriage Contract, the Passenger shall get familiar with and express his (her) consent to these Rules and other regulations in force within the Airline which are posted on the web-site, including the Tariff Application Rules. Should the Passenger disagree with the above rules, the Air Carriage Contract shall be deemed to be not concluded. It is also recommended for the Passenger to review the Rules for Pre- and Post-Flight Inspection approved by Order of the Ministry of Transport of Russia No.104 of 25.07.2007.

7.1.12. If the Passenger has no access to the Internet, he/she should make a telephone call to the Airline Information and Booking Service to get familiar with these Rules and other regulations operating within the Airline.

7.1.13. The Passenger who has booked and paid for carriage on an Airline flight shall be considered to have adhered to the public Air Carriage Contract on terms set forth in the Rules. Acceptance made by the Passenger who has booked and paid for the air carriage shall be deemed complete and irrevocable.

7.1.14 The Airline’s liabilities with regard to the Passenger’s Air Carriage shall arise upon the Passenger’s proper and prompt payment for the same.

7.1.15 Contract terms and other important notifications shall be posted on the web-site, and in case of the purchase via the Booking Centre, the Passenger shall be advised of the Contract terms verbally.

7.1.16. If the passenger has effected the Flight payment using a method which is not specified by the Airline’s relevant rules or through the agency of any entity not authorized by the Airline, the Air Carriage Contract shall be deemed to be not concluded.

7.1.17. In case of the Passenger’s late payment or any other payment period violation, the Air Carriage Contract shall be deemed to be not concluded unless otherwise acknowledged by the Airline.

7.1.18. Payment under the Air Carriage Contract may be made by any third party (payer) assuming that such third party shall make such payment within the scope of the existing contractual relationships with the Passenger. Since both the Passenger’s and the Airline’s rights and liabilities arise under the Air Carriage Contract, the payer shall not be entitled to subsequently claim for refund with regard to the funds paid unless he/she proves that the above funds had been transferred by error or as a result of other persons’ illegal acts. As specified by these Rules, any funds paid by a third party may be refunded solely to the Passenger. If upon completion of the Air Carriage, the funds paid by a third party under the Contract of Passenger Air Carriage are lawfully collected by the payer from the Airline, the Passenger shall be bound to reimburse the Airline within 3 days for the Air Carriage cost and the amount of expenses incurred in connection with such collection, and to pay a forfeit at a rate of 5 (five) percent of the air carriage cost per each calendar day from the Air Carriage date until the Passenger’s full repaying his (her) debt to the Airline.

7.2 Passenger’s Notification to the Carrier of the Air Carriage Contract Repudiation

7.2.1 The Passenger shall notify the Carrier of his (her) intention to unilaterally repudiate the contract of carriage prior to the start of the carriage scheduled in compliance with the procedure stipulated by these Rules. The Passenger’s no-show for the flight shall not be deemed as a due notification.

7.2.2. In order to reliably ascertain the identity of the passenger who initiated the Air Carriage Contract repudiation, the Passenger’s notification shall be deemed proper if executed in writing at the time of personal appearance at the Airline Representative Office and upon producing identity documents prior to the scheduled start time of the Air Carriage, or if received by post within the same timeframe with the notarized authenticity of the Passenger’s signature.

7.2.3. The notification shall contain the ticket (Booking) number, Passenger’s full name, flight number, scheduled date of aircraft departure, bank details for the refund by any method selected by the Passenger. The copies of the Passenger’s ID document, original documents certifying due and prompt payment for the Air Carriage (document received at the time of payment) and other original documents the Passenger refers to shall be attached to the notification. A model notification constituting an integral part of these Rules is posted on the Airline’s web-site.

7.2.4. If the Passenger specifies inaccurate data in the notification, the Airline shall levy a fee from the Passenger for a re-consideration (re-processing) of the application in the amount set by the Airline. A copy of the notification endorsed by the Airline as accepted shall be deemed to be due acceptance acknowledgement.

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8. Ticket

8.1 An Airline Ticket and (or) Payment Document shall evidence the conclusion of the Air Carriage Contract on the flight and the date indicated on the Ticket.

8.2 A Ticket on an Airline flight shall be completed only with the data of the passenger’s identity document:
• a passport or an equivalent document;
• regular travelling passport;
• military ID (for those doing their military service under conscription or under a contract or those in alternative service);
• birth certificate (for persons under 14 years);
• national passport (for aliens);
• stateless person ID card;
• residence permit

In case of crossing the border of the Russian Federation, the passenger shall present documents specified by rules for crossing the border.

8.3 The Passenger shall be admitted to the flight if his (her) surname and ID data coincide with the data indicated at the time of booking.

8.4. At the check-in desk, the Passenger shall be obliged to present an identity document, such document details having been specified for identification purposes at the time of booking, and to have an Itinerary or a Ticket.

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9. Rights of the Airline

9.1 The Carrier shall be entitled to cancel or delay the flight indicated on the ticket, to change the aircraft type or the carriage itinerary if it is necessitated by flight safety and (or) aviation security considerations as well as upon request of government authorities within their jurisdiction.

9.2 The Airline shall be entitled to replace a seat in the aircraft cabin provided to the Passenger with a different one for flight safety considerations.

9.3 If the Air Carriage terms are amended for reasons within the Passenger’s control, the Passenger shall pay the Airline extra amounts for carriage or for paid services as set forth by the tariff application terms effective on the start date of a new air carriage.

9.4 The Airline shall be entitled to deny carriage to the Passenger if he (she) failed to pay the Airline the full cost of the tariff effective as of the time of the flight booking within the timeframes specified by the Rules and booking terms. In this case, mutual settlements between the Airline and the Passenger shall be made on the basis of effective tariff application terms.

9.5 The Airline shall not be held liable for the Passenger’s violations with regard to customs, border and migration legislative instruments and other enactments and regulations of the country of departure, transfer, stopover or arrival.

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10. Right to Deny Carriage

10.1 The Airline may deny carriage to the Passenger in the following cases:

10.1.1 necessity to ensure the aircraft flight safety;

10.1.2 necessity to ensure compliance with the requirements set by public authorities;

10.1.3 discrepancy between the data of the identity document specified at the time of booking and the document produced for check-in;

10.1.4 Passenger’s violation of the established rules for air transport use and non-obedience to the instructions of the aircraft commander or other airline officials; Passenger’s state of alcohol or drug intoxication.

10.1.5 Passenger’s violation of public order;

10.1.6 Passenger’s actions posing a direct threat to flight safety or to lives of Passengers or of the crew onboard the aircraft;

10.1.7 if the Passenger’s age, mental or physical condition may cause his (her) health deterioration or jeopardize his (her) life or the health or life of other people on the flight.

10.1.8. if the Passenger or a person booking the Flight on the Passenger’s behalf have failed to get the flight approved by the Airline and to receive confirmation of the possibility of carriage in the cases referred to in Clause 7.2.1.

10.1.9. When denying the carriage for the above reasons, the Airline shall execute reports in due form, with the cost of the carriage not being refunded unless specified otherwise by Clause (íå óêàçàíî, êàêè́ ïóíệî́).

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11. Passenger Code of Conduct

11.1 General Provisions

11.1.1. For the purposes of aviation security and aircraft safety as well as safety, comfort and observance of rights of Passengers, the Airline shall grant to the Airline cabin crew and ground personnel the authority required to prevent or restrain violations of the passenger code of conduct.

11.1.2. If the Passenger violates the passenger code of conduct, an Airline employee involved in the incident shall draw up a Report on the set form to be signed by the witnesses to the violation.

11.1.3 Other passengers of the flight or Airline employees not affected by the offender’s actions may act as witnesses.

11.1.4 The Airline reserves the right to render any and all assistance to law enforcement authorities of the Russian Federation in prosecuting the offenders and in applying the relevant sanctions thereto.

11.2 Passengers’ Rights and Obligations

11.2.1 Passengers shall be entitled:

11.2.1.1 to demand that all services stipulated by the terms of the Air Carriage Contract be provided;

11.2.1.2 to appeal for protection to the Airline personnel in case of threat to their lives, health or personal dignity;

11.2.2 Passengers shall be obliged:

11.2.2.1 to unquestionably abide by demands of the aircraft commander and other crew members;

11.2.2.2 to observe discipline and order.

11.2.3 Passengers shall not be allowed:

11.2.3.1. to create situations jeopardizing flight safety or the lives, health or personal dignity of other passengers or the Airline personnel, or to abuse them verbally or physically;

11.2.3.2. to drink alcoholic beverages except those served onboard the aircraft;

11.2.3.3. to smoke onboard the aircraft throughout the whole flight;

11.2.3.4. to use the survival equipment unless so instructed by the crew;

11.2.3.5. to use the electronic devices or communication facilities during taxi, take-off or landing;

11.2.3.5. to create conditions uncomfortable for other passengers or interfering with crew operations;

11.2.3.6. to destroy the Airline property and (or) remove it from the aircraft.

11.3 Sanctions Applied in Case of Violation of the Rules

11.3.1 Violation of the passenger code of conduct shall entail the following sanctions:

11.3.1.1 stoppage of serving alcoholic beverages to the passenger in a state of alcohol intoxication or other kinds of intoxication;

11.3.1.2 seizure of the Passengers’ alcoholic beverages for the duration of the flight (to be returned upon its completion);

11.3.1.3 taking enforcement measures towards the person refusing to comply with the aircraft commander’s orders;

11.3.1.4 removal of the offender from the aircraft at the landing point, and in case of an emergency landing, the passenger shall have to reimburse for the extra charges incurred by the airline as a result of his (her) inadmissible behaviour;

11.3.1.5 delivery of such passenger to law-enforcement authorities of the RF;

11.3.1.6 Passenger’s reimbursement for the material damage caused to the Airline as a result of its property destruction;

11.3.1.7. deprivation of the Passenger’s right for the subsequent use of the Airline services including termination of the concluded Air Carriage Contract without any compensation for its cost;

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12. Tariffs and Charges

12.1 Tariffs and Charges for the Air Carriage and the rules of their application shall be set by the Airline. The Airline shall reserve the right to change tariffs without any prior notice.

12.2 Unless otherwise stated, the tariffs shall be applied solely to the flight from the point of departure to the point of destination. The flight fare shall not include the service of ground transportation between the airport terminals or between the airports and city terminals.

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13. Booking and Sale of Air Carriage

13.1 Booking of Air Carriage

13.1.1 Booking of Air Carriage shall imply advance reservation of a seat in the aircraft cabin for a specific individual, on a specific flight and date at a selected Airline tariff effective on the date of booking.

13.1.2 A flight may be booked on the Airline web-site, via the Airline Booking Centre and at the Airline own cash desks or at Air Service Agencies.

13.1.3 The booking shall be processed in the following sequence:
• Selection of a flight route and a date of departure;
• Selection of a flight number, suitable tariff option;
• Familiarization with tariff application terms;
• Familiarization with terms and conditions of the Air Carriage Contract;
• Input of the Passenger personal data and contact information;
• Selection of the payment method and making payment.

13.1.4 Booking shall result in the assignment of a unique alphanumeric code to the Flight booked. Upon the Flight having been paid for, an Itinerary shall be issued to the Passenger with the complete flight information using the method indicated at the time of booking.

13.1.5. Depending on the data indicated by the passenger for booking, an Itinerary may be issued thereto in the following forms:

13.1.5.1 sending of an electronic version of Itinerary to the Passenger by e-mail to be printed out by the Passenger himself (herself);

13.1.5.2 sending of the Itinerary to the Passenger by facsimile communications;

13.1.5.3 issuance of the Itinerary to the Passenger in the printed form directly at the airport, at the Airline own cash desks or at the representative office/cash desk of an authorized Agent;

13.1.5.4 issuance of the Itinerary to the Passenger in the printed form at the office of the agent that processed the carriage.

13.2 Requirements to Be Met When Booking the Flight

13.2.1 The Passenger or a person booking the Flight and paying therefor on behalf of the Passenger shall furnish the data of the Passenger’s identity document (full name and number) and contact data. If the contact or ID data are misstated at the time of booking, the Passenger shall not be admitted to the carriage.

13.2.2 The Passenger or a person booking the Flight on behalf thereof shall notify the Airline in the following cases:
• Passenger’s limited mobility;
• carriage of an infant aged under two years;
• Passenger’s reduced vision/hearing (loss thereof) and the need for a guide dog in this case;
• contagious disease;
• pregnancy of more than twenty eight weeks;
• carriage of a baby aged under seven days;
• carriage of an animal (birds);
• carriage of excess baggage or oversize, or heavy-weight baggage;
• availability of baggage required to be carried solely in the aircraft cabin;
• carriage of weapons/ammunition.

13.2.3 The Passenger may be denied booking if the Airline is unable to perform carriage in the above cases due to the aircraft’s technical incapability or specificity of internal procedures.

NOTE: Please be aware that the Airline shall not provide carriage to patients on stretchers.

13.3 Methods and Terms of Payment for Booking

13.3.1 Payment method shall be selected at the time of Booking

13.3.2. Either the Passenger or a person booking and (or) making payment on behalf of the Passenger may pay for the Booking.

13.3.3. In case of non-cash payment by plastic bank card, electronic payment methods or in case of the offset of Personal Account points against full or partial payment, the Flight shall be fully paid at the time of booking.

13.3.4. Cash payment for Flights may solely be effected via the network of Payment Partners specified on the web-site. In case of cash payment via the Payment Partner network, the Flight shall be payable within a timeframe regulated by the Airline Booking Rules.

13.3.5. Additional charges (if any) shall be payable at the time of paying for the Flight.

13.3.6. Payment for the Flight with partial or complete use of the Personal Account shall be effected via the Booking Centre or from the profile of a registered customer of the Airline on its web-site.

13.3.7. If it is required to make additional payment to the previously paid Flight, similar payment methods and terms shall be applied.

13.4 Rules for Payment via Payment Partner Network

13.4.1. Payment acceptance confirmation may be transferred from Partners to the Airline within 72 hours upon the payment as per the internal work schedule of each Partner. Therefore, the customer shall individually schedule the term of payment to ensure prompt notification of the Airline thereof. The Airline shall not be liable for the timeframes and quality of services rendered by Payment Partners.

13.4.2. The information on each Partner’s opening hours and the timeframes for payment acceptance data submission to the Airline is placed in the respective section of the Airline web-site.

13.4.3. Upon having received Partner’s payment acceptance confirmation, the Airline shall forward to the Passenger or to the person who has paid for the carriage an Itinerary with information on the carriage and basic terms of the Air Carriage Contract, using the method specified at the time of Booking.

13.4.4. In the event that after the payment no Itinerary is received within the term specified at the time of booking and regulated by the Airlines Booking Rules, the Passenger ought to contact the Booking Centre and be prepared to submit a payment document copy in electronic or facsimile form as may be necessary.

13.5 Flight Payment via an Air Services Agency

13.5.1. Flight booking through the Air Services Agencies shall be regulated by booking and payment rules and tariff application terms set for each agency.

13.5.2. An Air Services Agency may set surcharges to be compulsorily paid by the customer at the time of paying for Booking. Such surcharges shall not be refundable by the Airline if the Passenger cancels the flight.

13.6 Non-Receipt or Late Receipt of Payment for Booking

13.6.1. In the event that no Partner’s payment acceptance information is available within the indicated term and the payment is incomplete, the Booking shall be automatically cancelled.

13.6.2. In case of late receipt of payment (after the Booking has been cancelled), rebooking may be made via the Booking Centre if vacant seats on the required flight are available. If the tariff as of the date of rebooking is higher than that of the cancelled Booking, the customer shall make additional payment. The final booking confirmation shall be made upon the receipt of information on the additional payment from the Partner.

13.6.3. If there are no vacant seats on the desired date and time of departure at the time of rebooking, the customer shall be free to choose next available Airline flight to the same destination. In this case, funds received earlier shall be used for full or partial payment for rebooking (if additional payment is required).

13.7 Changes and Penalties

13.7.1. No change of route or air travel under an Itinerary issued in another person’s name shall be allowed. An Itinerary shall be valid only for a person indicated as the passenger at the time of Booking.

13.7.2. Depending on the tariff application terms, changes may be made to your paid booking within certain period (as indicated on the originally issued Ticket) prior to the flight, subject to a penalty at a set rate and provided that vacant seats on the flight are available.

In case of involuntary alteration of Air Carriage Contract terms, the Passenger shall not be charged any extra payment. Involuntary alteration of Air Carriage Contract terms without charging extra payment shall be possible only once for each documented grounds entailing such involuntary alteration.

13.7.3. Besides, when making changes, the Passenger shall be obligated to pay a possible difference between the total cost of a new Booking and that of the original one. In this case, if the total cost of the new Booking is less, the difference shall not be refunded.

13.7.4. Changes to the Booking paid under any kinds of promotion actions or special offers shall be made in compliance with the tariff application terms and rules for conducting such actions.

13.7.5. A new Itinerary shall be forwarded to the Passenger upon the payment for changes to the Booking.

13.7.6. Actual amounts of penalties and deadlines for making payments ought to be verified at the Airline Booking Centre or on the web-site www.skyexpress.ru at the time of Flight booking and payment. If booking and payment are effected through an agent, the above terms ought to be ascertained at an Air Services Agency.

13.8 Additional Services Available at the Booking Centre

13.8.1. “Personal Customer Account” Service and the Terms of the Use Thereof

13.8.1.1. When applying to the Airline Customer Service Centre or its own cash desk, the Personal Customer Account service may be provided to the Airline registered customers with the subsequent offset of the points credited to this account against the Airline services payment; in this case 1 (one) point shall equal 1 (one) rouble in money terms. Such points may be offset at the Passenger’s option against full or partial payment for Airline services within 180 days of crediting points to the account. On expiry of 180 days upon each particular crediting of an amount of points to the Personal Account, the “Personal Customer Account” service shall be deemed rendered with regard to the Airline obligations within this amount of points, as a result of which the said points shall be cancelled unless otherwise provided for by these Rules.

13.8.1.2. Initial crediting of points to and replenishment of the Personal Account may be done through:
- conversion of Passenger’s funds in an amount provided by these Rules and the Tariff Application Rules with regard to a cancelled air carriage;
- conversion of funds remitted in advance to pay for subsequent flights and (or) additional services.

3.8.1.3. No fee shall be charged when providing the “Personal Customer Account” service to credit funds to the Personal Account.

13.8.1.4. Unless otherwise stipulated by these Rules, in case of the customer’s “Personal Account” being closed and (or) partial/full conversion of points into funds at the customer’s initiative, the customer shall be charged a fee in an amount set by the Airline for operations of conversion, calculation of refundable sums and processing the refund. In this case the amount charged shall not exceed the refundable amount.

13.8.1.5. In case of reverse conversion of Personal Account points into roubles, funds may only be remitted to the Passenger’s bank account in accordance with the details specified by the Passenger.

13.9. Flight Cancellation

13.9.1. The Passenger may cancel an Air Carriage in the procedure established by laws of the Russian Federation and these Rules.

13.9.2. Involuntary Air Carriage Cancellation

13.9.2.1. Passenger’s cancellation of Air Carriage shall be recognized as involuntary in case of:
• cancellation or delay of a flight specified on the Ticket as well as flight schedule breach;
• alteration of an Air Carriage route by the Airline;
• failure to dispatch the passenger due to the impossibility to provide him (her) with a seat on the flight and date specified on the Ticket;
• failure to carry the Passenger on an aircraft due to the Passenger’s delay at the airport because of lengthy inspection unless the baggage screening or passenger personal search has detected substances or objects prohibited for carriage;
• failure of the Airline to ensure flight connection in case of a single carriage;
• sudden disease of the Passenger or disease or death of a member of his (her) family accompanying the Passenger on the flight as confirmed by medical records;
• failure to provide the Passenger with the class of service specified on the Ticket;
• erroneous completion of the Ticket by the Airline or an authorized agent.

13.9.2.2. The Passenger shall be bound to notify the Airline of involuntary flight cancellation prior to commencement of the Air Carriage.

13.9.2.3. In case of the Passenger’s involuntary Air Carriage cancellation as well as violation of the Air Carriage payment procedure, the Passenger shall be entitled to submit to the Airline a Notification of remittance of the funds pursuant to the indicated bank details (on form of Notification of Air Carriage Cancellation and Refund). In case of involuntary Air Carriage cancellation, the total cost of Air Carriage, less the charges for the booked additional services provided by third parties, shall be refunded to the Passenger. In case of late payment for Air Carriage, the entire amount paid by the Passenger shall be refunded thereto.

13.9.2.4. The Passenger shall be entitled to apply to the Airline with a written or verbal request for crediting to the Personal Account with regard to the funds refundable to the Passenger due to his (her) involuntary Air Carriage cancellation or violation of the Air Carriage payment procedure. In this case a “Personal Account” service shall be provided to the Passenger on terms referred to in Clause 13.8.1. of these Rules.

13.9.2.5. In case of involuntary Air Carriage cancellation or violation of the Air Carriage payment procedure, the Passenger shall be entitled, within 3 (three) years of the date of receipt of funds by the Airline, to get the paid funds back. If on expiry of 3 (three) years the Passenger fails to apply to the Airline for refund, the said funds shall pass into the ownership of the Airline.

13.9.3. Voluntary Air Carriage Cancellation

13.9.3.1. In cases other than those specified by Clause 13.9.2.1. of these Rules, Passenger’s Air Carriage refusal being declared pursuant to these Rules shall be deemed as voluntary Air Carriage cancellation.

13.9.3.2. In case of voluntary Air Carriage cancellation, the Passenger shall be bound to notify the Airline (due notification) of involuntary flight cancellation in compliance with Clause 7.2.1. of these Rules prior to the scheduled Aircraft departure time.

13.9.3.3. If a due notification of voluntary Air Carriage cancellation is received from the Passenger at least twenty four hours prior to the scheduled departure time, the total cost of Air Carriage (less the charges for the booked additional services provided by third parties as well as a fee charged by the Airline for operations of booking cancellation, calculation of the amounts refundable and documenting the refund as provided for by the Airline Tariff Application Terms) shall be refunded to the Passenger.

13.9.3.4 If a due notification of voluntary Air Carriage cancellation is received from the Passenger later than twenty four hours prior to the scheduled departure time, the Passenger shall be charged a fee at the rate of 25 (twenty five) percent of the Air Carriage cost, charges for the booked additional services provided by third parties as well as a fee charged by the Airline for operations of booking cancellation, calculation of the amounts refundable and documenting the refund as provided for by the Airline Tariff Application Terms.

13.9.3.5. No-show for the flight shall not be deemed as a flight cancellation (cancellation notification). If the Airline has not received the Passenger’s due notification of voluntary Air Carriage cancellation prior to the scheduled departure time, the Air Carriage Contract shall be terminated; a penalty at the rate of 100% of the Air Carriage cost shall be levied from the Passenger on account of the Passenger’s failure to discharge contractual obligations thereof unless the Passenger can confirm the fact of involuntary refusal and impossibility to notify thereof prior to commencement of the Air Carriage.

13.9.3.6. Availability of a Personal Account service and the amount to be remitted shall depend on the time the Customer applies thereto in accordance with Clauses 13.9.3.3, 13.9.3.4, and 13.9.3.5 of these Rules. The points may be credited at the Passenger’s option as an offset against full or partial payment for the Airline services within 180 days of crediting such points to the Personal Account. On expiry of 180 days, the “Personal Customer Account” service shall be deemed to have been rendered; the Airline obligations of keeping the Passenger’s Personal Account shall be terminated; the Personal Account points shall be cancelled.

13.9.4. General Terms of Refund

13.9.4.1. Paid charges for additional services booked by the Passenger, which are not included into the Air Carriage cost, shall be refunded in compliance with the Rules for Service Application/Provision only if such services have not been rendered to the Passenger.

13.9.4.2. Non-cash refund may only be made to a person who paid for Air Carriage (the payer). The payer shall be entitled to indicate payment details of a third person in the notification (except as the Air Carriage is paid by bank card); in this case, as soon as the amount refundable to the Passenger is credited to a third person’s account, the respective Airline obligation to the Passenger shall be deemed duly discharged towards the proper person. In case of Air Carriage payment by bank card, refund may only be made to the card from which the payment was effected.

13.9.4.3. Refund shall be made against an unused (partially used) ticket completed on a RHSF or against an Itinerary as well as a Miscellaneous Charges Order, an excess baggage payment receipt and a receipt of miscellaneous charges to the person named therein on presenting an identity document or to an authorized person on presenting an identity document and a document confirming the right to receive the funds.

13.9.4.4 Cash refund at the Airline cash desks with simultaneous acceptance of a due air carriage cancellation notification shall be terminated 30 minutes prior to the scheduled departure time.

13.9.4.5. Involuntary and voluntary Air Carriages cancellation and refund against Tickets issued on RHSFs shall always be made at the accredited agencies only where such Tickets were acquired.

13.9.4.6. Involuntary and voluntary Air Carriages cancellation as well as refund against Tickets shall always be made at a place where a Ticket was acquired.

13.9.4.7. If Air Carriage is cancelled at a registered customer’s applying to the Information and Booking Service or the Airline cash desks, the “Personal Customer Account” service may be provided and the amounts paid for the Air Carriage may be converted into points to be credited to the Personal Account. The service shall be active until the flight check-in commencement. In case of voluntary Air Carriage cancellation and provision of the “Personal Customer Account” service, no fee shall be charged for crediting funds to the Personal Account.

13.9.4.8. When booking via the Airline additional services to be rendered by third persons, the Passenger shall enter into a service agreement directly with the above third persons. Paid charges for additional services booked by the Passenger to be rendered by third persons shall not be refundable by the Airline. In this case, claims of Passengers who paid for such services shall be processed by third persons that concluded a respective agreement with the Passenger.

13.9.4.9. Pursuant to Article 32 of the Law of the Russian Federation on the Protection of Consumer Rights, in case of Passenger’s refusal to perform the Air Carriage Contract, the Airline shall be entitled to withdraw from the Passenger expenses actually incurred by the Airline and related to discharge of obligations under this contract.

13.10. Information Security

13.10.1. By having booked the Flight, the Passenger acknowledges thereby that his personal data (name, address, telephone number, etc.) may be disclosed by the Airline in order to perform the Air Carriage Contract and to provide special services as well as to facilitate the check-in and boarding procedures.

13.10.2. The Airline shall have the right to provide Passenger’s data to government authorities upon their official request only.

13.10.3. The Passenger shall authorize the Airline to store and use his (her) data and to transfer them to the Airline offices, government authorities or special service providers as may be necessary.

13.10.4. If the Passenger books additional services provided by third parties, he/she shall thereby authorize the Airline to transfer to a service provider the data required to render such services. In this case, the Airline shall not be held liable for efficiency and other aspects of third party operation.

13.10.5. The Airline shall not be liable for losses incurred as a result of inaccurate or incomplete data furnished by the customer at the time of Booking.

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14. Schedule

14.1. Regular Passenger and Baggage carriages shall be accomplished on air routes in accordance with the established schedule. The Airline shall take all available measures to deliver the Passenger and the Baggage within reasonable timeframes.

14.2. Departure/arrival time and an aircraft type shown in the flight schedule, booking systems or other airline flight schedules shall not be guaranteed by and shall not be a compulsory term of a carriage contract. The Airline shall be entitled to change the departure time and/or aircraft type, of which, on availability of correct contact information furnished by the customer at the time of Booking, it shall be bound to advise the Passenger by methods specified by the Airline, as well as the airport. The Airline shall notify the Passenger when changing the schedule in excess of a value determined by the following formula: CDT = (S + 120 minutes) – S, where CDT is change of departure time in the schedule; S is the scheduled departure time of an aircraft.

14.3. The Airline shall be entitled to cancel or delay the flight indicated on the ticket, to change the aircraft type or the carriage itinerary if it is necessitated by flight safety and (or) aviation security considerations as well as upon request of government authorities within their jurisdiction.

14.4. If due to operation of force majeure or internal circumstances the Airline cancels or fails to perform a flight within reasonable time, fails to provide a seat on the flight under the processed and duly paid booking due to change of the aircraft type, or fails to stop at an agreed point or point of destination, the Airline shall be obliged (at Passenger’s option):
• to carry the Passenger on its another flight (in case of force majeure circumstances on its next flight);
• to refund for the unused carriage in the established procedure.

14.5. The Airline shall not be entitled to demand paying the tariff difference or to charge additional fees in connection with such changes in the Air Carriage.

14.6. The Airline shall not be liable for errors, distortions or omissions in the flight schedules or other documents published by other persons.

14.7. The Airline shall not bear responsibility for connection of flights being accomplished thereby if the time interval between the scheduled arrival of the preceding flight and the scheduled departure of the next flight amounts to less than three hours when either domestic or international air carriage is accomplished. This rule shall not apply to cases when such carriage is treated as single under the Russian law.

14.8. The Airline shall not bear responsibility for connection of flights in Passenger carriage by air if any of the flights is accomplished by another airline, except for cases when such carriage is treated as single under the Russian law.

14.9. Services in Case of Irregular Flights

14.9.1. In case of irregular flights, the Airline shall provide services to the Passenger until the time when it is able to carry the Passenger on the route indicated on the Ticket.

14.9.2. Services shall be provided to the Passenger in the following scope depending on the duration of Passenger departure delay and time of the day, without any extra charges, unless the Passenger voluntarily denies the said services:
• in waiting for flight departure at the airport for more than two hours the Passenger shall be provided with cooling beverages;
• two telephone calls;
• the Passenger shall be provided with meals in case of departure delay for more than 4 hours.
• subsequent meals shall be provided every 6 hours of delay at day time and every 8 hours at night time;
• the Passenger shall be provided with hotel accommodation, and the Airline shall arrange transfer from the airport to the hotel and back in case of departure delay for more than 6 hours at night time (from 22:00 to 7:00 local time) or for more than 8 hours at day time (from 7:00 to 22:00 local time).

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15. Passenger Carriage

15.1 Required Documents

15.1.1. The Passenger shall bear personal responsibility for the availability of valid documents complying with the requirements of the Airline, immigration and other public services at each point of destination. The Passenger shall pay any fines, penalties or costs charged as a result of violation of this requirement.

15.1.2. In case of international carriage, the Passenger shall be obliged to present documents specified by the applicable laws of the countries of departure and destination.

15.1.3. Expired or damaged identity documents shall not be accepted to check in for the flight. If the name or surname specified in the identity document do not coincide with those indicated at the time of booking and air carriage contract conclusion, the Passenger shall not be admitted to the flight.

15.2 In-Flight Services

15.2.1. The Carrier shall provide the following services onboard the aircraft:
• informing passengers on flight conditions and general rules of passenger conduct onboard the aircraft,
• informing passengers on the location of the main and emergency exits, requirements for leaving the aircraft in emergency situations and on the location of individual protection means and inflatable escape chutes in the aircraft cabin;
• serving cooling beverages at the passengers’ request;
• first medical aid.

15.2.2. Meals and hot drinks shall be neither provided to the Passengers of the Airline aircraft nor included in the carriage cost. Meals and drinks on charter flights shall be provided to the Passengers based on terms and conditions of the concluded Air Carriage Contract.

15.2.3. The Passenger shall be familiar with the requirements for services onboard the aircraft prior to conclusion of the passenger air carriage contract.

15.3 Check-In

15.3.1. The Passenger shall arrive well in advance at the place of check-in and baggage handling. Check-in shall start 2 hours before the scheduled departure time and end 30 minutes prior to it.

15.3.2. The Passenger having a passenger ticket shall be bound to undergo the check-in and baggage handling procedure as well as the passport control and the aviation security control at the airport of departure or at any other point specified by the Airline. In case of international carriage, the Passenger shall be additionally obliged to pass through the customs and border control and, if needed, sanitary & quarantine, migration, veterinary and phytosanitary control.

15.3.3. Depending on particular airport requirements, the check-in process start, end and duration may differ.

15.3.4. To check in for the flight, the Passenger shall hold a valid Itinerary or a Ticket issued on a RHSF for the Airline flight and produce an identity document in compliance with the effective law of the Russian Federation, with the information thereon being indicated on the Ticket.

15.3.5. If the Passenger has got no Itinerary on the flight, though holds a Payment Document certifying payment for the booking, the former ought to advise the check-in agent or an Airline’s representative of the Booking Number and present the Payment Document where necessary.

15.3.6. If there is no information on payment for the booking on the list of Passengers on the flight or in the Airline database, the Passenger shall not be admitted for check-in.

15.3.7. The situations of non-admittance of the Passenger to check-in shall be investigated in the procedure of a claim filed in writing by the Passenger to the Airline. In case of the Airline’s fault, the Passenger shall be reimbursed in cash for a proven amount.

15.3.8. A boarding pass shall be issued to the Passenger during the check-in with the surname, itinerary, flight number, date of departure and the cabin seat number being indicated. Should any Baggage be available, the number of items and the Baggage weight shall also be specified on the boarding pass.

15.3.9. Non-arrival for check-in (no-show) by the fixed time shall be regarded as termination of the Air Carriage Contract operation on the Passenger’s initiative.

15.3.10. The Airline shall not be liable for the losses incurred by the Passenger in connection with his (her) being late for check-in.

15.3.11. The airport shall accept the Passenger and his (her) Baggage for carriage based on:
- a Ticket issued on a RHSF;
- the List of Passengers (hereinafter referred to as the List) provided by the Airline in case of electronic ticket issuance;
- the Passenger not available on the List shall be admitted and the carriage formalities shall be completed based on a separate written directive of the Airline management or its representative at an airport.

15.4 Flight Boarding

15.4.1. The Passenger shall be obliged to arrive at the departure gate no later than 20 minutes before the scheduled flight departure. Passengers who have failed to arrive for boarding by the indicated time may be denied the flight. Such situation shall be deemed as the Air Carriage Contract termination at the Passenger’s initiative, and the Airline shall not be liable for the losses incurred by the Passenger due to being late for the boarding.

15.5 Terms of Carriage for Specific Categories of Passengers

15.5.1. Carriage of Children

15.5.1.1. The aircraft Passenger shall have the right to carry free of charge one child aged under two years, without providing a separate seat. Additional children aged under two years as well as those aged from two to twelve shall be carried at a reduced tariff rate pursuant to the current tariff application terms, with separate seats being provided, unless any particular terms of special tariff application are available.

15.5.1.2. The Passenger shall present to the Airline a document certifying the child’s age (birth certificate) when acquiring a ticket for the child (aged under 12 years) as well as during the check-in procedure when accompanying the child (aged under 12) during the air carriage. The child’s age shall be determined as of the start date of the carriage from the initial departure point specified in the Air Carriage Contract.

15.5.1.3. The child aged under twelve shall not be carried by air without being accompanied by the parents (adopted parents, guardians) or a trustee thereof.

15.5.1.4. Persons aged over twelve may be carried by air within the Russian Federation without being accompanied by an adult passenger.

15.5.1.5. Generally, a minor citizen of the Russian Federation shall exit the Russian Federation being accompanied by at least one of the parents, adopted parents, guardians or trustees.

15.5.1.6. In the event that a minor citizen of the Russian Federation exits the Russian Federation without being accompanied, in addition to the passport, he/she shall keep a notarized consent of the said persons to the minor’s exit with the indication of the exit date and the state (states) he/she intents to visit.

15.5.2. Carriage of Pregnant Women and Babies

15.5.2.1. Pregnant women shall be carried on general terms unless carried later than 12 weeks before the expected delivery date. Pregnant women with the delivery expected within the nearest 12 weeks shall be required to present a written consent to the flight from a physician. Passengers of this category shall be carried provided that the Airline is not held liable for possible negative consequences to the mother or foetus, which is to be confirmed by the Passenger’s signing the respective obligation. Medical examination certificate shall be dated at least seven days prior to the flight.

15.5.2.2. Babies aged under seven days shall not be admitted to carriage.

15.5.3. Carriage of Persons with Reduced Mobility and Other Categories of Passengers Who May Need Medical Examination

15.5.3.1. The Passenger shall be obligated to determine the possibility of using air transport based on the state of his (her) health. If the Passenger’s age, mental or physical condition may cause deterioration of his (her) health or jeopardize the life during the flight, such Passenger shall be carried provided that the Airline does not bear any liability for the consequences that might have arisen for the said reasons, which is to be confirmed by the Passenger’s signing the respective obligation.

15.5.3.2. The Passenger whose physical condition may cause the Airline’s concern about his (her) health as well as the disabled Passenger using a wheel-chair (folding chair) shall be admitted to carriage by air upon presentation of the medical institution’s certificate stating that the disease poses no danger to the surrounding people, and that there are no contraindications to the air carriage.

15.5.3.3. The Airline shall carry persons with reduced mobility provided that they do not require any special flight conditions.

15.5.3.4. For safety reasons the Airline cannot admit more than two disabled Passengers or Passengers with reduced mobility to each flight.

15.5.3.5. The Passenger shall inform on his (her) condition and submit an application for any assistance needed when booking the carriage via the Booking Centre within at least 48 hours before the scheduled aircraft departure. The Airline shall not guarantee any assistance on arrival at the airport unless this requirement is complied with, and the Passenger may be denied his (her) right for this flight.

15.5.4. Carriage of Passengers with Reduced Vision (Hearing)

15.5.4.1. The Passenger with significantly reduced vision (hearing) shall be carried by air together with the accompanying person or a guide dog as an escort.

15.5.4.2. The Passenger with reduced vision (hearing) escorted by a guide dog may be carried upon producing to the Airline or an authorized agent thereof a document certifying the date of establishing this Passenger’s disability and one confirming the guide dog’s special training.

15.5.4.3. When booking a seat onboard the aircraft for the Passenger with reduced vision (hearing) escorted by a guide dog or when completing a Ticket for such Passenger, the authorized agent shall inform the Airline about such Passenger’s carriage for the purpose of assistance during the check-in at the airport of dispatch, delivery to and boarding the aircraft, at deplaning and delivery from the aircraft at the airport of destination.

15.5.4.4. When carrying the Passenger with reduced vision (hearing) escorted by a guide dog, the latter shall be carried onboard the aircraft free of charge in the economy class Passenger Compartment in excess of the set free Baggage allowance. The guide dog shall have a collar and a muzzle and shall be tied to the seat at the escorted Passenger’s feet.

15.5.4.5. Unescorted passenger with reduced vision (hearing) shall be admitted to carriage under the Airline supervision provided that the Passenger’s relevant written request for carriage under the Airline’s supervision has been submitted when buying an Airline flight ticket and upon its having been approved by the Airline.

15.5.5. Deported Passengers (Administratively Banished from the Boundaries of the Russian Federation) and Passengers Not Allowed to Enter

15.5.5.1. Deported (Administratively Banished) Passengers

15.5.5.1.1. Deported Passengers shall be carried in compliance with the requirements of state authorities at the expense of the Federal Budget.

15.5.5.1.2. The Airline shall have the right for the information concerning the reasons of deportation as it bears responsibility for and has obligations with regard to the security of its passengers, and therefore it may:
- insist that the Deported Persons should be escorted by representatives of the competent authorities who have tickets acquired at a current tariff rate;
- deny admittance of the Deported Persons to carriage on its flights.

15.5.5.1.3. In the event that the state authorities oblige the Airline to return the deported Passenger to the departure point or any other point, then the Passenger or a deporting organization shall be bound to reimburse the Airline for all expenses arisen in connection with such carriage.

15.5.5.2. Passenger Not Allowed to Enter

15.5.5.2.1. Passengers being refused the entry to the territory of a foreign state and the Russian Federation (banned Passengers) shall be carried in compliance with the international Civil Aviation laws.

15.5.5.2.2. A Deportation Statement shall be executed by the competent bodies with regard to banned Passengers who have arrived by the Airline flight and who were denied entry to the country for the reason of absence of visa, expired passport, etc., or those on whose deportation from the country competent state authorities have made decision.

15.5.5.2.3. Banned Passenger shall be liable for reimbursement of all expenses of the Airline (and other participating deporting carriers if any) related to the return carriage, accommodation and meals at the point of entry denial and transfer points on the return travel.

15.5.5.2.4. The Airline shall have the right to repay the incurred expenses using any amounts contributed by the Passenger or by the organization that documented the Passenger and being at the Airline’s disposal, in particular, amounts paid for the Air Carriage and other Airline services.

15.5.5.2.5. The ticket for the banned or deported Passenger shall be issued under the Deportation Statement in compliance with the Airline procedures.

15.5.6. Carriage of passengers under police escort.
15.5.6.1. Escorted prisoners transportation is allowed only at specifically dedicated aircrafts and separately from other passengers.

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16. Carriage of Baggage

16.1 Checked Baggage

16.1.1. Air Carriage of checked Baggage shall be performed pursuant to the air carriage contract and evidenced by the boarding pass and the Baggage Tag.

16.1.2. The Passenger’s Baggage shall be accepted for carriage at the time of check-in at the airport of dispatch or in a different check-in point. When checking in, the Passenger shall be obliged to produce for weighing the entire Baggage intended for carriage.

16.1.3. At the time of Passenger’s Baggage check-in, the Airline or its authorized agent shall issue a document to the Passenger to identify each item of the checked Baggage at the airport of collection (hereinafter referred to as the Baggage Tag).

16.1.4. From the time of acceptance of the checked Baggage for carriage to the time of its collection, the Passenger may get an access to the Baggage only by way of exception in the presence of an officer of the Airport Aviation Security Service, unless there is a need for identification or additional inspection by the appropriate services.

16.1.5. Items not exceeding 50 kg in weight shall be carried as the Passenger’s checked Baggage. The dimensions of each Baggage item shall not exceed 0.5×0.8×1.0 m.

16.1.6. The Airline shall be entitled to refuse carriage of the Passenger’s Baggage unless its weight, content, size or packing complies with the requirements of these Rules.

16.1.7. Passengers are recommended to label their Baggage with personalised tags indicating the surname and contact information.

16.1.8. The Baggage of the Passenger who has failed to appear for boarding after check-in shall be necessarily removed from the aircraft in compliance with the requirements of aviation security rules.

16.1.9. The Airline shall take measures for the Passenger’s Baggage to be dispatched to the point of destination on the same aircraft carrying the Passenger who owns this Baggage. If such carriage has become impossible, the Airline shall carry the Baggage of the Passenger, as agreed upon therewith, on the aircraft that accomplishes the nearest flight to the point of the Passenger’s destination.

16.1.10. It shall be strictly forbidden to carry the baggage of the Passengers who have failed to appear for boarding.

16.2 Baggage Allowance

16.2.1. According to the free baggage allowance set by the Airline, the Passenger shall be entitled to carry 15 kg of Baggage without additional charges.
In addition, free-of-charge carriage of mountain skiing equipment (a pair of mountain skis with ski poles or a snowboard) and supplementary equipment (shoes, helmets, goggles, special clothes) packed in a case, with a total weight of no more than 15 kg in excess of the free baggage allowance per one Passenger is permitted on the Airline regular flights.

16.2.2. The free Baggage allowance shall not extend to:
- the Baggage of a child carried together with the Passenger without a separate seat provided in the aircraft cabin;
- oversized and heavy articles;
- sports equipment (fishing rods, bicycles, golf clubs, diving equipment);
- animals (pets and wild animals), birds and other animals except for guide dogs escorting the blind. Guide dogs shall be carried within the free baggage allowance;
- TV sets, tape recorders and radio sets, with one item weighing over 10 kg.
Carriage of the said items shall be paid for by their actual weight at the tariff rate in force as of the time of carriage.

16.2.3. In addition to the set free allowance, the Passenger may carry free-of-charge articles not subject to weighing if they are carried in hands and have not been put in the baggage (one piece of each article):
• lady’s purse, briefcase, paper folder;
• overcoat, fur coat or raincoat;
• small video camera or photo camera, portable computer;
• umbrella or stick;
• small things the passenger may need on flight (printed publication, food, clothes, toiler articles and medicines in small quantities);
• infant food for the flight period (if any infant is available);
• baby strollers (the stroller may be used up to the aircraft stairs; thereafter the stroller shall be passed to be carried in the baggage compartment during the flight), cradle or child safety seat if a baby aged under two years is carried;
• folding wheel-chair for the disabled and (or) crutches if the passenger needs such articles.
Articles specified in this Clause shall not be produced for weighing, processed or labelled (except for baby strollers with dimensions exceeding those permitted for hand baggage).

16.2.4. In exceptional cases, with the Airline’s permission, articles requiring special precaution measures for carriage may also be carried in the aircraft cabin.

16.2.5. The sum of free Baggage allowances shall be applied to the Passengers at their request provided that they are carried as a Group on the same flight and produce baggage for check-in at the same time.

16.2.6. The Airline or an authorized agent thereof shall be bound to inform the Passenger on free Baggage allowance set for carriage as well as on the need to pay for carriage of the excess Baggage.

16.2.7. The Airline shall be entitled to limit or deny the carriage of the Passenger’s Baggage if its weight exceeds the set free allowance unless such carriage has been preliminarily agreed upon with the Airline.

16.3 Unchecked Baggage

16.3.1. Unchecked baggage (hand baggage) means articles that are carried by the Passenger in the aircraft cabin with the consent of the Airline and labelled by the tag “Cabin”. Unchecked Baggage shall be carried under the Passenger’s responsibility, shall be necessarily weighed at the time of check-in and included in the free Baggage allowance.

16.3.2. If in the process of boarding the aircraft it is revealed that the Passenger is carrying Baggage not labelled by the tag “Cabin,” then carriage of such Baggage in the aircraft cabin may be denied. And in the event that it is not possible to additionally load it to the cargo compartment, the Passenger may also be denied carriage on this flight.

16.3.3. One item of unchecked Baggage of up to 10 kg in case of domestic air carriage and 5 kg in case of international one, with the dimensions not exceeding 45×35×15 cm, may be admitted onboard the aircraft.

16.3.4. In case of interruption in accomplishment of the flight specified in the document of carriage, the Passenger shall take along the unchecked Baggage and the hand baggage when getting off the aircraft.

16.3.5. Articles and objects requiring special precaution measures when being handled, such as cinema- and photographic equipment, TV equipment, radio equipment, electronic instruments, musical instruments, glassware, porcelain and ceramic articles, may be carried as unchecked Baggage with due account of Clause 16.3.3 of these Rules.

16.4 Excess Baggage

16.4.1. The Baggage in excess of the free carriage allowance shall be carried provided that spare tonnage and carriage capacities are available.

16.4.2. The Passenger shall be obliged to inform the Airline or its authorized agent ahead of time on the Baggage with the weight and number of items exceeding the set free allowance and to get an acknowledgement of the possibility of carrying this Baggage.
The Passenger shall pay for carriage of the Baggage exceeding the free allowance at the tariff rate set by the Airline as of the time of such carriage.

16.4.3. The excess Baggage shall not be carried unless the above requirements are complied with.

16.4.4. Payment for carriage of the Baggage with the weight exceeding the set allowance shall be confirmed by the respective document. If lost by the Passenger, this document shall be neither reproduced, nor duplicated.

16.4.5. If the Passenger has presented a greater amount of Baggage than it had been approved in advance by the Airline and paid for, such amount may be admitted to carriage provided that spare capacity is available on the aircraft and additionally paid for by the Passenger. If at the point of departure the Passenger has presented the Baggage with the weight less than the one booked in advance and paid for, the difference in payment between the declared weight and the actual weight of the excess Baggage shall be refunded except where the excess Baggage has been paid for by the Passenger as a “Baggage Certificate” service.

16.5 Carriage of Valuable Baggage

16.5.1. If the Baggage of high value, from the Passenger’s viewpoint, is presented to be carried in the baggage compartment, the Passenger shall be entitled to insure carriage of such baggage well in advance with an insurance company at his (her) own discretion.

16.6 Carriage of Specific Categories of Baggage

16.6.1 Oversized and Heavy Baggage

16.6.1.1. When booking an aircraft seat, the Passenger shall be bound to inquire the Airline on the possibility to carry an Oversized Baggage and get confirmation of such a possibility.

16.6.1.2. The size of the oversized Baggage shall not exceed 230 cm by the sum of its three dimensions (100×80×50).

16.6.1.3. The Airline shall decide on the carriage of the Oversized Baggage on a case-by-case basis.

16.6.1.4. The weight of the heavy Baggage may not exceed 50 kg.

16.6.2 Baggage Carried in the Passenger Seat

16.6.2.1. Carriage of the Baggage in the passenger seat shall be documented and performed on a prior agreement with the Airline. The Passenger shall be bound to inform the Airline or an authorized agent of the intention to carry the Baggage in the passenger seat at the time of booking and pay for a separate seat for this Baggage.
16.6.2.2. The weight of the Baggage to be carried in the passenger seat shall not exceed 75 kg with the dimensions not exceeding 0.5×0.5×1.0 m so that the Baggage could be placed in a separate passenger seat; its packing must ensure its being secured to the passenger seat.

16.6.2.3. The Baggage shall be taken on and off board the aircraft by the Passenger who carries this Baggage.

16.6.3 Unaccompanied Baggage

16.6.3.1. The Passenger’s Checked and Unaccompanied Baggage shall be carried in the baggage-and-cargo compartments of the aircraft.

16.6.3.2. The Airline shall be entitled to deny the Unaccompanied Baggage of other carriers unless it complies with the requirements of these Rules.

16.6.3.3. The Airline personnel shall be entitled to unpack the Unaccompanied Baggage either in the presence or in the absence of the consignor or the consignee if caused by the necessity of safekeeping or need to certify the detected irregularities. The Unaccompanied Baggage shall be unpacked in the event that:
• the packing has been tampered with or damaged;
• any weight shortage has been revealed against the weight specified in the consignment note (except for the unaccompanied Baggage that has arrived in intact packing and with consignor’s intact seals);
• the Airline has doubts as to whether the description of the unaccompanied Baggage or the data on the properties and nature of this cargo furnished by the consignor are accurate;
• it is necessary to determine the nature and the condition of the undocumented cargo;
• authorized public bodies as well as experts and inspectors demand so.

16.6.3.4. The unaccompanied Baggage shall be unpacked by a special commission appointed by the Airline’s authorized officials.

16.6.3.5. The Unaccompanied Baggage items, upon their having been unpacked, shall be repacked and sealed with the seal of the airport that performed unpacking. A report on the Unaccompanied Baggage unpacking shall be executed, one copy being attached to the consignor’s note.

16.6.4 Fragile Baggage and Baggage to Which the Airline’s Disclaimer Applies

16.6.4.1. Fragile, inadequately packed Baggage as well as Baggage with damaged packing falls into this Baggage group.

16.6.4.2. Such Baggage shall be accepted for carriage provided that the Airline shall not be liable for intactness of its content or packing, of which the Passenger shall be notified against signature at the time of check-in.

16.6.5 Carriage of animals (birds)

16.6.5.1. Animals and birds shall be carried on the Airline flights as Checked Baggage (in the aircraft baggage compartment) upon a prior agreement with the Airline.

16.6.5.2. Carriage of animals with the weight exceeding 8 kg (including the cage weight) and birds in the aircraft passenger compartment shall not be allowed, except for guide dogs escorting the Passengers with reduced vision (hearing).

16.6.5.3. The Passenger shall inform the Airline of the carriage of animals (birds) at the time of booking by specifying the species, number and weight of the animals to be carried as well as the dimensions of the container (cage).

16.6.5.4. When carried by air, an animal (bird) shall be placed in an appropriate container (cage or basket) of sufficient size, providing for air access and supplied with a lock. The bottom of the container (cage or basket) shall be waterproof and covered with an absorbing material, with a rim running along the bottom perimeter which would exclude absorbing material escape. Bird cages shall be covered with thick light-tight fabric. The sum of the three dimensions of the container/cage shall not exceed 230 cm. The summary weight of the animal and the container (cage) shall not exceed 50 kg.

16.6.5.5. The Passenger carried along with the animal (bird) shall hold and produce at the time of check-in valid documents (certificates) of the animal’s (bird’s) health issued by competent veterinary authorities as well as export, import and transit permit in case of international carriage by air.

16.6.5.6. Animals with the weight under 8 kilograms including the container (cage) weight may be carried in the passenger cabin subject to the passenger’s payment for this service at a price set by the Airline as of the date of purchase. In the event that the animal is carried in the passenger cabin, the container (cage or basket) shall comply with the requirements set forth in Clause

16.6.5.4., with the total of three dimensions of the container not exceeding 115 cm. One cage can carry no more than one adult animal, or no more than two puppies or kittens younger than 6 months. Dogs and cats may not be housed within the same cage.

16.6.5.7. The animals and birds shall not be covered by free baggage allowance. Carriage of animals and birds shall be paid for at the tariff rate set by the Airline tariff application terms depending on the actual weight of the animal (bird) together with the container (cage).

16.6.5.8. Test animals shall not be admitted to carriage.

16.6.5.9. Guide dogs escorting Passengers with reduced vision (hearing) shall be carried in the aircraft cabin free of charge, in excess of the set free Baggage allowance, subject to the dog’s appropriate training evidenced with the certificate and provided that the dog has a collar and a muzzle, and it is tied to the seat at the owner’s feet.

16.6.5.10. Animals and birds shall be admitted to carriage provided that the Passenger assumes the entire responsibility for them. The Airline shall not be liable for bodily harm, loss, late delivery, disease or death of such animals and birds.

16.6.5.11. The Passenger shall comply with all the Airline requirements and shall reimburse it for all its losses and extra costs if the animal (bird) has caused damage to the aircraft, other Passengers’ baggage, health and (or) life.

16.6.6 Carriage of weapons and ammunition

16.6.6.1. Weapon, ammunition, including cartridges and special means (hereinafter referred to as the weapons) shall be carried by air in accordance with the law of the Russian Federation and with the international treaties thereof.

16.6.6.2. At the airport of departure, weapons of the Passengers authorized to keep and bear it shall be mandatorily transferred for temporary storage within the period of the flight and collected by the Passenger upon the flight completion at the airport of destination.

16.6.6.3. The authorized personnel of the airport Aviation Security Service (hereinafter referred to as the authorized persons) shall accept weapons for carriage executing the appropriate documents and deliver it onto the aircraft at the airport of destination.

16.6.6.4. Weapons shall be inspected and its carriage documents shall be executed in the special premises of the airport terminal equipped in compliance with the requirements of internal affairs agencies for equipping such premises.

16.6.6.5. Weapons shall be accepted for carriage by executing a report in three copies to be signed by the authorized person and the weapon owner. One copy of the report shall be issued to the Passenger at the airport of departure to be produced at the airport of destination in order to collect the weapon transferred for temporary storage for the flight period. When executing a report, the authorized person shall be obliged to explain to the Passenger the procedure for the weapon collection at the airport of destination.

16.6.6.6. Upon the Passenger’s having produced a report copy issued thereto at the airport of departure and the identity document as well as the document certifying his (her) authority to keep and bear the weapon, the weapon shall be issued to the owner upon his (her) signature on this report copy.

16.6.6.7. The weapon unclaimed by the Passenger at the airport of destination shall be handed over by the authorized person to the internal affairs agencies with the appropriate documents to be executed.

16.6.6.8. The weapon weight shall be included in the free Baggage allowance and, should this allowance be exceeded, shall be paid for at the paid Baggage tariff rate fixed by the Airline.

16.6.7 The following objects and substances shall be permitted for carriage onboard the aircraft subject to the established requirements:

16.6.7.1. As the Checked Baggage in the aircraft cargo and baggage compartments isolated from the Passenger’s access thereto during the flight:
- Crossbows, guns for underwater hunting, shashka swords, sabres, hatchets, yataghans, broadswords, swords, small swords, bayonets, daggers, knives: hunting knives, flick knives, locking blade knives, any kind of replica weapon;
- Household domestic knives (scissors) with a blade longer than 60 mm;
- Alcohol drinks with alcohol content over 24% but less than 70% by volume, in containers with the capacity of no more than 5 l; in packages meant for retail sale, no more than 5 l per Passenger;
- Liquids and alcohol beverages with the alcohol content no higher than 24% by volume;
- Aerosols intended for sporting or household use, with their dispensers being protected by caps from spontaneous dispensing of their content, in containers of no more than 0.5 kg or 500 ml, not above 2 kg or 2 l per Passenger;

16.6.7.2. In the belongings carried by Passengers:
- medical thermometer, one per Passenger;
- mercury tonometer in the standard case, one per Passenger;
- mercury barometer or manometer packed in an airtight container and sealed by the consignor;
- disposable lighters, one per Passenger;
- dry ice for cooling perishable foodstuffs, no more than 2 kg per Passenger;
- 3% hydrogen peroxide, no more than 100 ml per Passenger;
- liquids, gels and aerosols referred to non-dangerous ones:
- in containers of no more than 100 ml (or with the equivalent capacity in other volume units), packed in a zip-lock transparent plastic bag with the volume of no more than 1 l, one package per Passenger.
- Liquids in containers over 100 ml shall not be accepted for carriage even if partially filled.
- Exempt from this carriage rule shall be medicines, baby foods and products for special dietary needs.
- Liquids acquired in duty free shops at the airport or onboard the aircraft shall be packed in a zip-lock (sealed) plastic bag which would ensure identification of access to its contents during the flight, bearing a reliable evidence thereon that it has been purchased at the airport duty frees or onboard the aircraft on the day (days) of the travel.
The Airport or Airline administration shall be entitled to decide on additional steps to be taken to ensure aviation security on high-risk flights and hence to prohibit carrying the following objects in the aircraft cabin:
- corkscrews;
- hypodermic needles (unless medical justification is provided);
- knitting-pins;
- scissors with the blade length under 60 mm;
- folding (without a clamp) travel knives, penknives with the blade length under 60 mm.

16.6.8. Objects that may be used as an instrument of attack (axe, saw, ice-hack, crossbow, air gun, gun for underwater hunting, etc.) shall be carried only in checked Baggage.

16.6.9 The List of the Main Dangerous Agents and Objects Not to Be Carried in Checked or Unchecked Baggage Onboard the Aircraft
On the Airline flights, the following dangerous agents and objects shall not be allowed to be carried in checked or unchecked baggage onboard the aircraft:

16.6.9.1. Explosives, blasting agents and objects containing the same: all kinds of gunpowder in any packing and quantity, live cartridges (including small calibre ones); cartridges for gas weapons, hunting percussion caps (pistons); pyrotechnics (signal and illuminating flares, signal cartridges, landing flares, smoke cartridges (smoke flares), demolition matches, Bengal fire, railroad torpedoes); trotyl, dynamite, tolite, ammonal and other explosives; detonating caps, electric detonators, electric igniters (detonating and fire conducting cord, etc.);

16.6.9.2. Condensed and liquefied gases: gases for household use (butane/propane) and other gases, nerve and tear gas cylinders, etc.;

16.6.9.3. Highly inflammable liquids: acetone, gasoline, samples of inflammable oil products; methanol, methyl acetate (methyl ether), carbon disulfide, ethers, ethyl cellulose;

16.6.9.4. Inflammable solid substances: self-igniting agents; agents producing inflammable gases on reaction with water; metallic potassium, sodium, calcium and alloys thereof; calcium phosphide, etc.; white, yellow and red phosphorous and all other agents classified as inflammable solid substances;

16.6.9.5. Oxidizing substances and organic peroxides: colloided nitrocellulose, in granules or flakes, dry or wet, with a water or solvent content of less than 25%; colloided nitrocellulose, in pieces, wet, with an alcohol content of less than 25%; dry or wet nitrocellulose with a solvent content of less than 30% or with a water content of less than 20%, etc.;

16.6.9.6. Toxic and poisonous substances: any potent toxic and poisonous substances in liquid or solid form, packed in any containers; brucine; nicotine; strychnine, tetrahydrofurfuryl alcohol; antifreeze; brake fluid; ethyleneglycol; mercury; all hydrocyanic acid salts and cyanic preparations; Cyclon, cyanplav (black cyanide), arsenous anhydride, etc.; other dangerous substances, objects and cargos that may be used as an instrument of attack against passengers and the aircraft crew as well as posing a threat to the aircraft flight;

16.6.9.7. Toxic substances;

16.6.9.8. Radioactive materials;

16.6.9.9. Caustic and corrosive substances: strong inorganic acids (hydrochloric, sulphuric, nitric ones and other); hydrofluoric (etching) acid and other strong acids and corrosive substances;

16.6.9.10. Weapons: pistols, revolvers, rifles, carbines and other fireweapon, gas and air guns, electric shock devices, daggers, stiletto knives, landing bayonet knives, unless otherwise stipulated by the law of the Russian Federation and in the procedure set thereby.

16.6.9.11. You can find a detailed list of dangerous substances and objects prohibited for carriage onboard the aircraft in the Technical Instructions for the Safe Transport of Dangerous Goods By Air (Doc 9284 AN/905 ICAO).

16.7 Baggage Collection

16.7.1. The Passenger shall collect his (her) checked and (or) unaccompanied Baggage as soon as the Airline has made it available for collection at the airport (point) of destination.

16.7.2. Checked Baggage shall be released to the Passenger or any other person who has produced a tear-off portion of the Baggage Tag (identification tag) for each Baggage item.

16.7.3 The Airline or an authorized agent shall not be obliged to verify whether or not the boarding pass and identification tag holder is entitled to collect the Baggage, neither shall they be liable for the damage or expenses incurred by the Passenger as a result of the Baggage release without such verification.

16.7.4. If a person intending to collect the Baggage fails to produce a boarding pass or identification tag, the Airline may release the Baggage to such person provided that proofs of his rights to this Baggage have been produced.

16.7.5. Unaccompanied Baggage shall be released upon the Passenger’s presenting a consignment note.

16.7.6. The Baggage shall be made available for collection at the airport up to which the Baggage had been accepted for carriage. However, at the Passenger’s request, the Baggage may also be collected at the point of departure of the Passenger provided that Baggage collection at these points is not prohibited under the set rules, and should time and circumstances permit.

16.7.7. If the Baggage has been collected at the point of departure, all amounts paid to the Airline in connection with carriage of this Baggage may be refunded only with the consent of the Airline.

16.8 Undocumented and Unclaimed Baggage

16.8.1. The Passenger’s Unclaimed Baggage as well as Undocumented Baggage shall be disposed of pursuant to the procedure established by the law of the Russian Federation.

16.8.2. The carrier shall, within a fixed storage term, take steps to find the Passenger, Baggage owner, before the Baggage is disposed of as unclaimed.

16.8.3. The hand baggage, left behind or forgotten by the Passenger onboard the aircraft, shall be kept at the airport of destination on terms of unclaimed Baggage storage within 6 months upon the aircraft arrival to the airport.

16.9 Baggage Irregularities in Carriage

16.9.1. If upon arrival at the point of destination the Passenger has failed to collect his (her) Baggage and has stated this fact in writing, the Airline shall take every step to find the Baggage.

16.9.2. In this case, the Passenger shall produce the tear-off portion of the numbered Baggage Tag.

16.9.3. Should, through the Airline’s fault, the Passenger fail to collect the Baggage, whose carriage he (she) has paid for under the rules set by the Airline, the Baggage shall be forwarded to the point of destination at the Airline’s expense.

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17. Rules and Procedure for Pre-Flight and Post-Flight Inspection of Passengers and Baggage in the Russian Federation

17.1. The Passengers and Baggage, including Passengers’ belongings carried thereby, shall be inspected before the flight for the purposes of aviation safety and security, protection of the life and health of Passengers, aircraft crew and civil aircraft personnel, prevention of possible attempts at seizure (hijacking) of the aircraft and other acts of unlawful interference with civil aviation accomplished by criminal elements, as well as unlawful trafficking of weapons, ammunition, explosives, toxic, inflammable and other dangerous substances and objects prohibited for air transportation pursuant to the requirements of aviation safety and security.

17.2. The pre-flight inspection of Passengers and Baggage, including Passengers’ belongings carried thereby, shall be performed using technical and special devices and (or) by the manual (contact) method, and at the airfields of local airlines or on landing fields where there are neither inspection centres nor stationary inspection devices, it shall be performed by manual metal detectors and by the manual (contact) method, while the Baggage and the Passengers’ belongings carried thereby shall be inspected solely by the manual (contact) method.
Personal (individual) inspection of Passengers may be carried out at the time of pre-flight inspection.

17.3. The pre-flight Passenger inspection with the use of technical and special devices shall be performed in the following procedure:
the Ticket issued in the established procedure and the boarding pass shall be checked, with the Passenger’s appearance matched against the document at the inspection centre entrance;
the Passenger shall be offered to declare the carried objects and substances that are prohibited for carriage onboard the aircraft as well as the articles accepted for carriage from third persons (parcels, packages, etc.);
the Passenger shall be required to remove metal-containing objects out of his (her) clothes (cigarette cases, keys, cigarette packs, etc.), take off the outer garments (overcoat, jacket, raincoat, suit jacket, sweater, jumper, pullover, cardigan, etc., and the headwear), belt and footwear and place it all into trays or baskets on the X-ray introscope conveyor; the Passenger shall be invited to walk through the stationary metal detector frame; the content of the Baggage shall be inspected, including the Passenger’s belongings and outer garments (overcoat, jacket, raincoat, suit jacket and headwear), belt and footwear;
In the even that the stationary metal detector alarm is set off:
- the location of metal objects in the Passenger’s clothes shall be identified using the hand-wand;
- the Passenger shall be required to walk again through the stationary metal detector frame after the metal articles have been removed and checked;
- the Passenger shall be inspected using the hand-wand and by the manual (contact) method if the alarm is set off again.

17.4. During the pre-flight Passenger inspection, the Passenger shall pack dangerous objects and substances detected that may be used as an instrument of attack, though not prohibited for carriage onboard the aircraft, and carry them as Checked Baggage.

17.5. The dangerous objects and substances detected during the pre-flight Passenger inspection that are prohibited for carriage onboard the aircraft though they are on free sale shall be seized, with execution of a report on detection and seizure of the prohibited objects and substances from the Passenger during the inspection, recorded in the register of detection and seizure reports and then transferred for storage to the specially equipped airport warehouse in accordance with the law of the Russian Federation.

17.6. Complete or selective post-flight inspection may be carried out.

17.7. The rules and procedure for the pre-flight and post-flight inspection shall be governed by the Rules for the Pre-flight and Post-flight Inspection adopted by Order of the Ministry of Transport of Russia No. 104 of 25.07.2007.

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18. Liability of the Airline and the Passenger

18.1 General Provisions

18.1.1. The Airline shall be liable to the Passenger in the procedure established by the international treaties to which the Russian Federation is a party, the law of the Russian Federation as well as the Passenger Air Carriage Contract.

18.1.2. The Airline and the Passenger shall be liable for violation of customs, foreign exchange, sanitary, quarantine and other regulations pursuant to the law of the Russian Federation.

18.1.3. The carrier actually performing the carriage shall be liable to the aircraft Passenger.

18.1.4. The Airline’s liability for the damage caused during the air carriage to the health or life of the aircraft Passenger shall be determined in accordance with the international treaties of the Russian Federation and Chapter 59 of the Civil Code of the Russian Federation unless Airline’s higher liability is stipulated by the law or the Passenger Air Carriage Contract.

18.1.5. The Airline shall be liable for the Baggage loss, shortage or damage (deterioration) upon the Baggage acceptance for air carriage until release or transfer thereof, according to the set rules, to another individual or legal entity unless it proves that it has taken all reasonable steps to prevent the damage or that taking such steps was impossible.

18.1.6. The Airline shall be liable for safekeeping of the Passenger’s belongings unless it proves that the loss, shortage or damage (deterioration) of these belongings occurred as a result of the circumstances that could not have been prevented by the Airline and were beyond the Airline’s control, or due to the Passenger’s intent.

18.1.7. The Airline shall ensure the Passenger’s carriage from the point of departure to the point of destination as referred to in the Air Carriage Contract, and it shall not be liable for connecting its own flights and those of other carriers, including ground transportation.

18.2. Limitation of the Airline Liability

18.2.1. Amount of the Airline Liability for Loss, Shortage or Damage (Deterioration) of the Baggage as Well as the Passenger’s Belongings

18.2.2. The Airline shall be liable for loss, shortage or damage (deterioration) of the Baggage as well as the Passenger’s belongings in the following amounts:
1) for the loss, shortage or damage (deterioration) of the Baggage accepted for the Air Carriage with a declared value: in the amount of the declared value. For the Air Carriage with a declared value, the Passenger shall be charged an additional fee in the amount specified by the Air Carriage Contract;
2) for the loss, shortage or damage (deterioration) of the Baggage accepted for the Air Carriage without a declared value: in the amount of its value, but no more than six hundred roubles per kg of Baggage weight;
3) for the loss, shortage or damage (deterioration) of the Passenger’s belongings: in the amount of their value, and if this cannot be assessed, in the amount of no more than eleven thousand roubles.

18.2.3. The value of the Baggage and the Passenger’s belongings shall be assessed on the basis of the price indicated in the seller’s bill or specified by the contract; if this is not available, the value shall be derived from the average price for similar goods in effect at the place where the Baggage had to be collected on the day of voluntary satisfaction of the claim or, if the claim is not satisfied voluntarily, on the date of judgement.

18.2.4. In case of international carriage by air, the Airline shall be liable for the loss, shortage or damage (deterioration) of Baggage as well as the Passenger’s belongings in compliance with international treaties of the Russian Federation.

18.2.5. In case of delay in Passenger and Baggage delivery to the place of destination, the Airline shall pay a fine at the rate of twenty five percent of the minimum monthly wage set by the federal law, per each hour of delay, but no more than fifty percent of the carriage charge, unless it proves that the delay took place as a result of force majeure, repair of the aircraft malfunction threatening the health or life of the aircraft Passengers or any other circumstances beyond the Airline control.

18.2.6. The aircraft owner shall be liable for the damage caused to a Passenger’s life or health, or property during the Air Carriage in the amount stipulated by the civil law of the Russian Federation unless otherwise provided for by any international treaty of the Russian Federation.

18.2.7. The aircraft owner shall be liable for the damage incurred to third persons’ life or health, or property during the Air Carriage in the amount stipulated by the civil law of the Russian Federation, unless otherwise provided for by any international treaty of the Russian Federation.

The Airline shall be entitled to conclude agreements with the Passengers for the increased limits of its liability as compared to the limits set by the Air Code.

18.3. Procedure for Filing Demands, Complaints and Claims

18.3.1. The Airline shall execute a statement of damage on the Passenger’s request and upon his (her) presentation of the Carriage Documents.

18.3.2. The statement of damage shall certify the circumstances that may serve as grounds for the Airline’s or Passenger’s property liability. The statement of damage shall be executed at the time of Baggage collection to certify the following circumstances:
• shortage or damage (deterioration) of the Baggage;
• discovery of the Baggage without Documents of Carriage or the documents of carriage without the Baggage.

18.3.3. In case of violation of the Contract for Passenger Air Carriage, a complaint shall be brought against the Airline at the airport of departure or at the airport of destination, at the complainant’s discretion.

18.3.4. Complaints shall be brought against the Airline only in writing via the Airline authorized representatives at the airports of active flight paths. Besides, a claim may be sent to the Airline in writing by mail, with the documents that support the Passenger’s claims being attached thereto.

18.3.5. Non-availability of the statement of damage shall not deprive the Passenger of the right to file a complaint or a claim.

18.4. Persons Authorized to File a Claim

18.4.1. The following persons shall be authorized to file a claim against the Airline in case of breach of the Contract for Passenger Air Carriage:
• in case of loss, shortage or damage (deterioration) of the Baggage or its late delivery: the Passenger or a person authorized thereby upon presentation of a Baggage Tag or a statement of damage;
• in case of termination of the Contract for Passenger Air Carriage at the Airline’s initiative: the Passenger.
• the Insurer, upon presentation of the relevant documents of carriage as well as the documents certifying conclusion of the insurance contract and payment of the indemnity.

18.5. Timeframes of Filing a Claim and Calculation Thereof

18.5.1. In cases of domestic carriage by air, a claim against the Airline may be filed within six months after date of the event that served as grounds for filing the claim.

18.5.2. In case of damage to (deterioration of) the Baggage during international carriage by air, a person entitled to collect it, should any damage be discovered, shall notify the Airline in writing thereof within seven days after date of Baggage collection. In case of delay in Baggage delivery, the claim is to be filed within twenty-one days after date the Baggage has been transferred to the person entitled to collect it. The said notification shall serve as grounds for execution of the statement of damage. In case of lost Baggage, a claim against the Airline may be filed within eighteen months after the date of the aircraft arrival at the airport of destination, the date on which the aircraft should have arrived or the date of Air Carriage termination.

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19. Liability Insurance

19.1. The Airline shall arrange insurance of liability for the damage to the Passenger’s life and health onboard the aircraft as well as damage to the Baggage and Passenger belongings.

19.2. Insured amounts shall be determined by the relevant liability insurance contracts pursuant to the effective laws of the Russian Federation.

19.3. In compliance with Decree of the President of the Russian Federation No. 750 of July 7, 1992 on Compulsory Personal Insurance of Passengers, the Airline shall arrange personal passenger flight accident insurance in case of domestic carriage by air.

19.4. Compulsory personal insurance of passengers shall be carried out by conclusion of contracts between the Airline and the insurer in the procedure and on terms stipulated by the law of the Russian Federation.

19.5. The insurance premium amount shall be included in the cost of the sold carriage and charged to the Passenger at its sale.

19.6. Passengers enjoying the right to free transportation within the Russian Federation shall be subject to compulsory personal insurance without any insurance premium to be paid.

19.7. The insured amount under compulsory personal passenger insurance has been set at one hundred and twenty times the minimum monthly wage fixed by the law as of the date of acquiring the carriage.

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20. Amendments and Addenda

20.1. These Rules as well as instructions and other documents in furtherance thereof regulating the carriage may be amended by the Airline without any prior notification to the passengers. However, if the carriage has been paid for, such amendments shall not apply thereto.

20.2. Airline officials, agents and representatives shall not be entitled to cancel or amend the provisions of either these Regulations or the instructions and other documents published in furtherance thereof. The terms and conditions of the air carriage contract conflicting with the provisions of the Rules shall be deemed invalid.

20.3. The need for introducing amendments to these Rules shall be determined by issuance of documents regulating the Air Law and approved by the General Director of the Airline.

20.4. Amendments to the regulatory document shall be introduced in accordance with Clause 4.2.5 “Amendment of the Regulatory Document,” SK 01 “Internal Document Management.”

21. Compliance Control
The General Director shall be held liable for compliance with these Rules.
Compliance with the Rules shall be controlled in the process of internal quality audits (checks).

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